TERMS AND CONDITIONS

INDEX

1. Scope of application Conclusion of the contract Right of withdrawal Prices and payment conditions Delivery and shipping conditions Legal guarantee of conformity Applicable law, place of jurisdiction Alternative dispute resolution

1) SCOPE OF APPLICATION

1.1 These general conditions of contract (hereinafter "General Conditions") of Carbon Sport (hereinafter "seller"), apply to all contracts entered into by a consumer or a professional (hereinafter "customer") with the seller , in reference to the goods and / or services on sale in the seller's online shop. These conditions exclude the application of the customer's own provisions, unless otherwise agreed.

1.2 Pursuant to these General Terms and Conditions, "consumer" means any natural person who concludes a legal transaction for purposes that do not fall within the framework of his independent commercial or professional activity. "Professional" means any natural or legal person or a partnership with legal personality which, in concluding a legal transaction, acts for purposes attributable to its independent commercial or professional activity.

2) CONCLUSION OF THE CONTRACT

2.1 The product descriptions in the seller's online shop constitute binding offers by the seller.

2.2 The customer can accept the offer via the order form on the seller's online shop. In the event that the order is placed through the online order form, after entering personal data, the customer, by clicking on the validation button at the end of the purchase procedure, provides the legally binding acceptance of the contractual offer in relation to the goods contained in your shopping cart. However, the offer can only be accepted if the customer, by ticking the appropriate box under the text: "I expressly declare that I have read and accept the General Conditions of Sale", confirms that he accepts the contractual conditions.

2.3 The seller sends the order confirmation to the customer by post or e-mail.

2.4 In the event of acceptance of an offer via the seller's online order form, the contractual text will be saved by the seller and sent to the customer after the relevant order has been sent, together with the text of the General Terms and Conditions (eg. by e-mail, by fax or letter). The contractual text will also be archived on the seller's website and the customer will be able to access it free of charge through his password-protected account, by entering the relevant login data, provided that, before sending the order, the customer has created an account in the seller's online shop. In any case, the seller will send the customer an order confirmation, indicating the possibility of downloading and printing the General Terms and Conditions using the "print" function.

2.5 Prior to the binding placing of the order via the seller's online order form, the customer can correct his data at any time via the normal mouse and keyboard functions. Furthermore, before the binding transmission of the order, all data will be displayed in a confirmation window, where they can still be modified using the normal mouse and keyboard functions.

2.6 If the customer acts as a consumer, the only language available for the conclusion of the contract is Italian.

3) RIGHT OF WITHDRAWAL

3.1 Consumers have the right to exercise the right of withdrawal.

3.2 For more information on the right of withdrawal, see the relevant information dated.

4) PRICES AND PAYMENT CONDITIONS

4.1 Unless otherwise indicated by the seller in the product description, the prices indicated by the seller are final prices and include all applicable taxes by law. Any additional shipping and delivery costs will be indicated separately in the respective product descriptions.

4.2 Shipments to countries outside the European Union may involve additional specific costs to be borne by the customer. These include, for example, the costs related to the transfer of money through credit institutions (eg: commissions on wire transfers, currency exchange) or taxes and charges for imports (eg: customs duties).

4.3 The customer has various payment options available, which are illustrated on the seller's website.

4.4 In the event that an advance payment is agreed, the balance must be paid upon signing the contract.

4.5 If the customer opts for payment with "PayPal", the payment will be handled through the service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg, under the terms of use PayPal available at https://www.paypal.com/it/webapps/mpp/ua/legalhub-full?locale.x=it_IT. Among other things, this presupposes that the customer opens a PayPal account or already has one.

5) TERMS OF DELIVERY AND SHIPPING

5.1 The goods are shipped via forwarder to the address indicated by the customer. The order is processed taking into consideration the shipping address indicated. Notwithstanding what is indicated, if payment with PayPal has been chosen, the delivery address indicated by the customer at the time of payment with PayPal is valid.

5.2 If the courier returns the goods to the seller following the impossibility of delivery to the customer, the costs of the unsuccessful shipment will be borne by the customer. This is not applicable if the customer exercises the right of withdrawal where the circumstance that made delivery impossible is not attributable to the customer himself or if the latter was temporarily unable to accept the service offered, unless the seller had announced it. the execution of this service in advance.

5.3 There is no collection by the customer.

6) LEGAL CONFORMITY GUARANTEE

6.1 The provisions of the law apply in cases of guarantee for defects in the thing sold.

6.2 For consumers, the limitation period for warranty claims is two years from delivery of the goods to the customer.

6.3 The consumer must notify the seller of the defect of the goods within two months of discovery.

7) APPLICABLE LAW, JURISDICTION

7.1 If the customer acts as a consumer pursuant to point 1.2, the law of the country in which the customer has his habitual residence applies to all legal relationships between the parties, with the exception of the United Nations Convention on sales contracts. international movable property. The exclusive place of jurisdiction for all disputes arising from this contract is the customer's place of residence.

7.2 If the customer acts as a professional pursuant to point 1.2, the law of the country in which the seller has its registered office applies to all legal relationships between the parties, with the exception of the United Nations Convention on sales contracts. international movable property. The exclusive place of jurisdiction for all disputes arising from this contract is the place of the seller's registered office.

8) ALTERNATIVE DISPUTE RESOLUTION

8.1 The European Commission has set up a platform for online dispute resolution available at the following link: https://ec.europa.eu/consumers/odr.

This platform represents the reference point for the out-of-court resolution of disputes arising from sales contracts or online services in which the consumer is involved.

8.2 The seller is neither legally obliged nor willing to participate in a dispute resolution procedure before a conciliation body.

PAYMENT METHODS

Payment for purchases can be made in several ways:

• Credit card, secure advance payment: Visa, Mastercard, American Express, Carta Sì and PostePay circuits; PayPal, secure advance payment;

Total security in digital payment

Pay securely with your credit or debit card.

Carbon does not manage any credit card number, the payment is managed by means of secure authentication and respecting the strictest banking procedures. Credit card information is sent directly to the bank and cannot be read or accessed by anyone other than the user's bank.

Payments by credit card do not involve additional costs.

SHIPMENT

Shipping takes place by DHL express courier. Delivery times are 24/48 hours excluding holidays.

RETURNS

The Customer, in compliance with Legislative Decree 206/05, can exercise the right of withdrawal in the following ways and terms:

Within 10 working days of delivery, by giving notice by e-mail and sending the goods (within 10 working days) by postal service or courier.

The returned goods must be received intact, complete with all accessories and in their original packaging. Shipping costs are charged to the customer and are not refundable in any case. The responsibility for the loss or deterioration of the returned goods remains entirely the responsibility of the Customer. We will refund the value of the goods, excluding shipping costs, as quickly as possible and in any case within 30 days of receiving the notice of withdrawal. Fees may apply for handling the case.

ATTENTION: The right of withdrawal cannot be exercised on customized products, both in terms of graphics and form.

In all cases, we recommend that you contact Customer Service by email for any problem at info@carbon-sport.com.